Return Policy

For international shipments, please see the international orders web page.

All products may be returned within 30 days of receipt for any reason, unless specifically marked on the product detail page (for example some clearance items).

You may be charged a restocking fee of up to 20% if any of the following are true:

  • The item is not in original packaging
  • The item is not in original condition
  • The retail packaging is damaged beyond reason
  • The item is defective, and you refused help from the manufacturer

Returning an Item

If you are not satisfied with your item for any reason, please send it to:

Vilas Returns
923 East Garfield Avenue
Milwaukee, WI 53212

Your return will be processed within five business days.

Refunds

Generally, it takes 3-5 business days from the time we submit your refund, for the refund to actually reach your bank account.

 

 



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